Last updated: 6 October 2026
This Privacy Policy explains how Thermal Scope Hub (“we”, “us”) collects, uses and protects your personal information when you visit thermalscopeshub.com or buy from us.
Who we are
Our website address is https://thermalscopeshub.com. You can contact us at support@thermalscopeshub.com or by phone on +1 (347) 618-1854.
Information we collect
- Order details: your name, billing and shipping address, email, phone number and the products you buy.
- Account details: if you create an account, your username, email and order history.
- Messages: anything you send us through the contact form, live chat or email.
- Payment details: card and wallet payments are handled by our payment providers. We do not see or store your full card number.
- Technical data: your IP address, browser type, pages you visit and cookies, collected automatically when you browse.
How we use your information
- To process, ship and support your orders.
- To answer your questions and give customer support.
- To send order updates and, only if you agree, offers and news.
- To prevent fraud and keep the website secure.
- To understand how visitors use the site so we can improve it.
- To meet legal, tax and accounting requirements.
Services we share data with
We only share the information each service needs to do its job:
- Payment providers: Stripe, PayPal, WooPayments and MyCryptoCheckout process payments.
- Shipping carriers: receive your name, address and phone number to deliver your order.
- Google: Google Analytics and Search Console (through Site Kit) help us measure site traffic.
- Zoho SalesIQ: powers our live chat.
- Hosting: our website is hosted by Hostinger.
We do not sell your personal information.
Cookies
We use cookies to keep items in your cart, keep you logged in, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, but some parts of the shop, such as the cart and checkout, may not work without them.
How long we keep your data
We keep order records for as long as we need them for tax, accounting and warranty purposes. Account information is kept until you ask us to delete your account. Contact form and chat messages are kept for as long as they are useful for customer support.
Your rights
You can ask us to show you the personal data we hold about you, correct it or delete it. You can also unsubscribe from marketing emails at any time. Depending on where you live, for example California or the European Union, you may have extra rights under local law. To make a request, email support@thermalscopeshub.com.
Security
Our site uses an encrypted (HTTPS) connection, and payments are processed by secure, PCI-compliant providers. No system is completely secure, but we take reasonable steps to protect your information.
Children
Our store is not intended for anyone under 18, and we do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was updated.