This shipping policy explains how Thermal Scope Hub delivers your order, how shipping costs work and how to track your package. We ship worldwide, including the United States, Canada, the United Kingdom, Europe and Australia.
How our shipping policy works
We ship every order through our carrier partners. Once your order is placed, the shipping company will contact you with delivery costs and estimated timing. Your order total at checkout does not include shipping costs.
Shipping policy: tracking your order
When your order ships, we will email you your tracking number and a link to the carrier’s website so you can follow your package. Depending on the carrier, they may also contact you directly by email or phone about delivery. You can also enter your tracking number on a universal tracking site such as 17TRACK.
International orders, duties and taxes
For orders shipped outside the United States, the destination country sets import duties, taxes and customs fees, and the customer pays them on delivery. Our prices do not include these charges.
Please check your local regulations for importing optics before ordering. Some countries restrict thermal or night vision devices, and the buyer is responsible for complying with local laws.
In addition, delivery times can vary by country, carrier and season. For example, customs checks can add a few days to international orders. For this reason, we recommend ordering early if you need your optic before a hunting trip or a season opener.
Damaged, lost or wrong items
If your package arrives damaged, or you receive the wrong item, please contact us as soon as possible with your order number and photos. Our refund and returns policy explains how we handle replacements and refunds.
Questions about this shipping policy?
Contact us at support@thermalscopeshub.com or call +1 (347) 618-1854, Monday to Friday, 9am–6pm. You can also use our contact page, or go back to the shop to keep browsing.