Last updated: 6 October 2026
We want you to be happy with your purchase. If something is not right, this page explains how returns, refunds and exchanges work.
Return window
You can return most items within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals and paperwork.
Items we cannot accept back
- Items that have been mounted, fired on, used or damaged after delivery.
- Items missing parts, accessories or original packaging.
- Gift cards.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the problem. We will arrange a replacement or a full refund, and we will cover the return shipping.
How to start a return
- Email support@thermalscopeshub.com or call +1 (347) 618-1854 with your order number and the reason for the return.
- We will reply with return instructions and the return address.
- Pack the item securely in its original box and send it back with a tracked shipping service.
Please do not send items back without contacting us first, as we may not be able to match them to your order.
Refunds
Once we receive and check your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to show it. For cryptocurrency payments, we refund the US dollar value of the order to a wallet address you give us.
Return shipping costs
Unless the item arrived damaged, faulty or incorrect, you pay the return shipping cost. Original shipping charges are not refundable.
Exchanges
If you want a different model, the quickest way is to return the item for a refund and place a new order.
Manufacturer warranty
Many of our products come with a manufacturer warranty. For faults that appear after the return window, we can help you contact the manufacturer to make a warranty claim.
Questions
If you have any questions about returns or refunds, contact us at support@thermalscopeshub.com.